FAQs

Products FAQS

Got a question? Check out the list of FAQs below! If you don't find the answer to your question, please feel free to get in touch (See bottom of this page for our contact form).How does Zoono work? 

Our water-based hand sanitizers add a long lasting antimicrobial protective layer to hands. Our surface products impart durable biostatic activity to surfaces. It is designed to help support routine hand washing and surface cleaning to provide enhanced protection in between.
Our products are made from 99% deionised water, 1% active ingredient – Quaternary Ammonium Compound. QAC is derived from a molecule of sand which goes through a synthetic process to activate it. Our products do not contain phenoxyethanol, triclosan or fragrance.
Zoono Microbe Shield Surface Protectant can be used on most surfaces in the home. Follow the instructions on the label – use after your regular cleaning routine on clean, dry surfaces and allow approx. 10 minutes for drying. For commercial / technical applications, industry specific written protocols are recommended and are provided as required. Zoono Microbe Shield is designed to be used alongside regular cleaning habits to provide enhanced protection in between.
Simply apply Hand Sanitizer liberally to the hands and gently rub until dry.
No. It forms an antimicrobial barrier on the skin and will not stain clothing nor discolour skin.

No. Zoono Hand Sanitizer does not rub off and will remain active on the skin for 24 hours. Normal washing of the hands and drying with a towel, will not affect efficacy.

On application, the hands feel silky and moisturised without leaving a visible film or coating. A single application of Hand Sanitizer will act like a glove, providing an invisible bond to the skin for 24 hours without the need for reapplication.
You don’t have to. Zoono Hand Sanitizer remains active on the skin until natural exfoliation occurs and this usually takes 72 hours or so (varies due to factors like exercise, work environment etc). But within high risk environments (Health Care etc), some professionals prefer to use the Hand Sanitizer more frequently.
No. Unlike other hand sanitizers that contain up to 70% alcohol (that remove natural oils and dry the skin), Our Water Based and No Alcohol Hand Sanitizer is a mild, non-alcohol formulation. On application, Zoono Hand Sanitizer leaves hands soft and silky.
Yes. Zoono Hand Sanitizers do not inhibit the normal function of the skin. The antimicrobial layer produced by application by the hand sanitizer bonds to the skin yet allows the skin to “breathe” normally.
Yes. Zoono Hand Sanitizers have been dermatologically tested in Germany on a range of skin types (older people, young people, fair skinned and dark skinned people etc) – with zero reactions recorded.

Yes. Zoono has approximately 170 Test Results on file from accredited laboratories around the world, including New Zealand, Australia, UK, Germany, USA, South Africa, Korea, China and Japan. These are provided as part of the Regulatory process for Approvals and Registrations globally.

Yes, you can use the Surface Protectant on toys. Make sure you clean the toys first then spray and let it completely dry before giving it back to them.

Returns FAQs

Got a question? Check out the list of FAQs below! If you don't find the answer to your question, please feel free to get in touch (See bottom of this page for our contact form).

It is important that you’re happy with the items you’ve purchased from us. If your item is damaged or faulty it may be returned for a refund or exchanged for exact item purchased within 14 days of receiving your order, provided they are unopened and unused. Please note postage costs will not be refunded for the cost incurred returning the items to us. If the goods are faulty or were sent in error we will reimburse you the cost incurred to return the item/s back to us.  We will not provide a refund if you change your mind so please select your items carefully. 
Orders that qualify for a refund that have been placed on our website will be refunded similar to the way you made your purchase and you will receive a confirmation email once your refund has been processed. Please see terms & conditions for our return policy. If you used a credit card, the funds will be credited back to your credit card within 5-10 business days however this may vary depending on your bank (and can take up to 15 days). If you used PayPal to place your order, the funds will be returned and visible in your PayPal account immediately.
If you believe your package has been lost please contact our courier company and please check tracking details in your email.
You may return your item if it is faulty or damaged. Please contact us (1-844-966-6687) and we will assist you through the process.
Yes, if you have sufficient evidence to provide us we will refund postage. Please contact us (1-844-966-6687) and we will assist you through the process. Please note, you will need to provide a receipt for these postage costs in order for us to refund you.
If you need to make a change to the billing address, delivery address and contact number please let us know as soon as you can. If we haven’t shipped your order & we're not in a high-demand period we will do our best to make the changes. Unfortunately, we’re unable to change the items within your order.
Please contact us (1-844-966-6687) if you believe your order is incorrect and we will happily resolve this with you. While we take care to ensure accuracy, from time to time we get it wrong. 
You can return your item via any traceable courier service.
All shipping cost will be your responsibility unless the item/s are faulty or damaged. However, please use the most economical delivery method to return your items as we cannot reimburse for an amount higher than the original delivery costs. 
You must take precautions to ensure your items reach our warehouse as we cannot take responsibility until we receive the items. Please ensure you use a traceable service for safe delivery. 

Please return your item to; 
Zoono Holdings USA, LLC 
1151 Broad Street, Suite 115
Shrewsbury
NJ 07702
USA

Shopping FAQs

Got a question? Check out the list of FAQs below! If you don't find the answer to your question, please feel free to get in touch (See bottom of this page for our contact form).

No, you’re able to shop as a guest. We recommend signing up to our emails so we can let you know when we have special offers or promotions.
If you’re on Zoonousa.com, you will be charged USD.
You should receive an email as soon as your payment is successfully received. If you do not receive a confirmation email within a few hours and you’ve checked your junk mail folder, please contact us (1-844-966-6687).
You can enter your promo code into the ‘Promo Code’ field within the ‘Shopping Cart’ section of the site. If you have trouble redeeming the order, please contact us (1-844-966-6687) for further assistance.
Any order over $40 shipped within the contiguous US will receive free shipping. All other shipping costs will be calculated during the checkout process if applicable. Please note that if you’d like to receive your order sooner, you can select expedited shipping. Increased shipping costs will be applied at checkout for this service.
If you’ve forgotten your password you may click the below and follow instructions to reset your password. Please ensure you allow 20 minutes to receive the email to reset your password.
Dispatch will be in 5-7 business days. (Time may vary depending on volumes)
NORMAL DELIVERY TIMES: 
5-10 business days.(there are some delays due to high volumes and some restriction, please expect a temporary delay of up to 15 business days)
HIGH DEMAND PERIODS:
3 weeks for delivery.