WHAT IS YOUR RETURNS POLICY?
It is important that you’re happy with the items you’ve purchased from us. If your item is faulty, it may be returned to us. If goods are faulty they may be returned for a refund or exchanged within 14 days or receiving your order, provided they are unopened and unused. Please note postage costs will not be refunded for the cost incurred returning the items to us. If the goods are faulty or were sent in error we will reimburse you the cost incurred to return the item/s back to us. Zoono will strictly not accept returns for open or used items, unless the item is faulty. We will not provide a refund if you change your mind so please select your items carefully.
HOW WILL I RECEIVE MY REFUND?
Orders that qualify for a refund that have been placed on our website will be refunded similar to the way you made your purchase and you will receive a confirmation email once your order has been processed. Please see terms & conditions for our return policy. If you used a credit card, the funds will be credited back to your credit card within 5-10 business days however this may vary depending on your bank (and can take up to 15 days). If you used PayPal to place your order, the funds will be returned and visible in your Paypal account immediately.
WHAT HAPPENS IF MY PARCEL IS LOST?
If you believe your parcel has been lost please contact our courier company, please check tracking details in your email.
I RECEIVED A DAMAGED OR FAULTY ITEM. WHAT CAN I DO ABOUT IT?
You may return your item purchased if it is faulty. Please contact us and we will assist you through the process.
WILL POSTAGE BE REFUNDED IF MY ITEMS ARE DAMAGED OR FAULTY?
Yes, if you have sufficient evidence to provide us. Please contact us and we will assist you through the process. Please note, you will need to provide a receipt for these postage costs in order for us to refund you.
CAN I EDIT MY ORDER?
If you need to make a change to the billing address, delivery address and contact number please let us know as soon as you can. If we haven’t shipped your order & we’re not in a high-demand period we will do our best to make the changes. Unfortunately, we’re unable to change the items within your order.
I HAVE RECEIVED MY ORDER BUT IT ISN'T CORRECT. WHAT SHOULD I DO?
Please contact us and we will happily resolve this with you. While we take care to ensure accuracy, from time to time we get it wrong. If you believe your order is incorrect, please contact us.
HOW CAN I RETURN MY ORDER?
Please contact us and we will assist you through the process.